I felt and know now that you knew exactly what you were doing. You knew what the process to resolve the matter was and all the legalities behind it. I recall being regularly apprised of the matter and it was resolved quickly.
You are a warm person. You listened well and made me feel like my complaint was valid and that you understood how I was feeling.
I never had a single negative experience with you. In fact, I have since given the few business cards you gave me to friends and acquaintances. Hopefully, I will not need your services in the future, but if I do, you will be the one I call.
How I wish I had known of you when I was hit by a car back in 2000.
Hope you are well. Good luck. Please send me some more business cards!
-T.M., Portland, Oregon